Customer Service

Welcome to our customer service page. We have been serving people in our Melbourne stores for 37 years and hire only the best natural health practitioners like naturopaths, herbalists and nutritionists to advise you on the best products at the best prices. Quality matters a lot in health products, and not all natural products are created equal. We choose very carefully and ensure that you get the best products at the best price. 

Come in to one of our stores and talk to our health consultants who will help you make your selection of high quality vitamins, supplements, skincare, beauty products, cosmetics, personal care, sports nutrition, proteins, natural baby products, health food and a whole lot more!

For those customers who already know our amazing products and prices and know just what they want, we’ve created this website for their convenience. Please find some links below to help you get the help you need. We wish you the very best life and the very best of health.

Refund Policy

It is important you choose your product(s) carefully as Great Earth does not refund or exchange products if you change your mind.  Refunds or Exchanges are accepted in accordance with the Australian Consumer Law.

Terms and Conditions

These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Delivery Information

Great Earth uses Australia Post for all deliveries in Australia and will despatch most orders within one business day Monday – Friday once payment has been received. This is based on all items being in stock.

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